A little more protected.
01 / PACKAGE PROTECTIONLife happens.
Life happens.
We help make it right.
Lost in transit, damaged on arrival, or missing from the doorstep. One place to start getting things sorted.
LostDamagedStolen
+ SHIPPING PROTECTION. PEOPLE FIRST.
Care that
carries through.
Lost, damaged, or stolen? Cross Coverage brings shipping protection and clear, caring support to eligible healthcare deliveries. Find help, follow your claim, and know what happens next.
Lost, damaged, or stolen.Designed for healthcare.
A little care for
THE FIRST CHAPTERYour order is on its way.
AND THE NEXT ONEYour next refill. Same care.
handled
with careALWAYS.
✳+a good thing to have around.with careALWAYS.
A RELATIONSHIP. NOT JUST A TRANSACTION.
A clear next step when a delivery goes wrong.
Independent pharmaciesTelehealth brandsWellness storesCash-pay care
+ THE EXTRA MILE, COVERED.An order is a moment.
An order is a moment.
Care is a relationship.
Your delivery matters. If a protected healthcare package is lost, damaged, or stolen, start here for a clear next step and support that keeps you informed.
People first.
Paperwork second.
A straightforward claim. Clear updates. A fair next step. Follow your conversation with the Cross Coverage care team in one place, from your first message through the review.
Explore the help centerLet’s get this sorted.One delivery. One clear next step.
WE’RE ON ITCarefully handled.
By design.
Your healthcare provider handles the clinical details. We focus on the delivery issue. Keep patient and prescription information out of your claim conversation.
Our approach to privacyFROM SOMETHING WRONG. TO WHAT’S NEXT.A delivery issue.
Open your claim
A delivery issue.
A clear way forward.
Lost, damaged, or stolen? Here’s how to ask for help with a protected order.
01
Find your private claim link.
Use the link provided with your order, or ask the store for your order reference and access code.
02
Tell us what happened.
Choose the delivery issue and share the requested shipment details. Keep patient and prescription information out of your message.
03
Follow the conversation.
See updates, requested documentation, and the next step in your claim. Available resolutions depend on the protection terms for your order.
YOU DESERVE TO KNOW WHAT’S NEXT.A little clarity.
A little clarity.
A lot less wondering.
One place for your delivery issue
A conversation you can come back to
Clear requests and status updates
Care for the order. Respect for the person.
GOOD QUESTIONS.A little clarity
A little clarity
goes a long way.
Here are a few things you might be wondering.
What does Cross Coverage help with?
Cross Coverage focuses on eligible products that are lost, damaged, or stolen during shipping. Check the protection terms provided with your order for eligibility, exclusions, claim windows, and limits. This website is currently a sandbox preview; live coverage is not active.
How do I start or check a claim?
Open the private claim link supplied by your store. If you have an order reference and access code, you can enter them in our delivery help center. Return to that same private link to follow the conversation.
I can’t find my access code. What should I do?
Ask the store where you placed your order for a replacement claim link. A shopper claim code is separate from the sign-in merchant partners use.
What information should I share?
Share only the delivery information requested in your claim. Do not include medical records, patient details, or prescription labels. For testing, use made-up information and synthetic files only.
What happens after I report an issue?
Your claim shows its status and any requested next steps. The care team may ask for more shipment information before reviewing the available resolution under your order’s terms. A resolution or response time is not guaranteed.
Can you help with medical questions or replacement medication?
Your healthcare provider handles medical questions. Any medication replacement must be arranged by the licensed dispensing provider. A shipping claim does not authorize dispensing medication.